Term & Condition
📋 Terms & Conditions
Welcome to Desi Touch. By accessing or using our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
---
🏷️ 1. About Desi Touch
Desi Touch is a food brand offering Moringa Leaf Powder and other food products through its website and other authorised sales channels.
---
📦 2. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, quantities and other information displayed on our website are accurate.
However, the colour, appearance and texture of natural food products may vary slightly from batch to batch.
All food products are intended for food use only and should be consumed according to the instructions provided on the product packaging.
---
🛡️ 3. Food Safety & FSSAI
Desi Touch operates in accordance with applicable food-safety requirements.
The applicable FSSAI licence/registration details will be provided on the product packaging and/or website as required by applicable regulations.
Customers should carefully read the product label, ingredients, storage instructions and other information before consumption.
---
🍃 4. How to Use
Moringa Leaf Powder can be incorporated into everyday foods such as dal, roti, sabzi, chutney, curd, poha, khichdi, soups and other recipes according to personal preference.
Do not treat the product as a medicine or as a substitute for medical treatment.
---
🛒 5. Orders
When you place an order through our website, you agree to provide accurate and complete information, including:
- Name
- Delivery address
- Mobile number
- Email address
- Payment details, where applicable
We reserve the right to cancel or refuse an order in circumstances such as incorrect pricing, suspected fraudulent activity, stock unavailability or other genuine operational reasons.
---
💳 6. Pricing & Payment
All product prices displayed on the website are subject to change without prior notice.
Applicable taxes, shipping charges or other charges, if any, will be displayed during checkout.
Orders will be processed after successful payment confirmation or, where offered, confirmation of Cash on Delivery.
---
🚚 7. Shipping & Delivery
We will make reasonable efforts to deliver orders within the estimated delivery period displayed at checkout.
Delivery timelines may be affected by:
- Weather conditions
- Natural events
- Courier delays
- Operational issues
- Incorrect/incomplete address
- Unavailability of the customer
- Other circumstances beyond our reasonable control
Once an order has been handed over to the courier partner, delivery is subject to the courier's operational network.
---
❌ 8. Order Cancellation
Customers may request cancellation before the order is dispatched.
Once an order has been dispatched, cancellation may not be possible.
For Cash on Delivery orders, repeated refusal or non-acceptance of orders may result in restrictions on future COD availability.
---
🔄 9. Returns & Refunds
Because our products are food products, returns may be subject to food-safety and hygiene considerations.
If you receive a product that is:
- Damaged
- Tampered with
- Incorrect
- Leaking
- Expired
- Significantly different from the product ordered
please contact us as soon as possible with your order number and clear photographs/video of the package and product.
After verification, we may provide an appropriate resolution such as replacement or refund, subject to our applicable policy.
---
📦 10. Damaged/Tampered Package
Customers are requested to check the package at the time of delivery.
If the package appears visibly damaged or tampered with, please contact us immediately and provide photographs/video evidence.
---
💰 11. Refunds
Where a refund is approved, it will generally be processed through the original payment method or another appropriate method communicated by Desi Touch.
The time taken for the amount to reflect in the customer's account may depend on the payment gateway, bank or payment provider.
---
👤 12. Customer Responsibilities
Customers are responsible for:
- Providing correct delivery information.
- Checking product information before purchase.
- Following storage instructions.
- Using the product according to the instructions on the packaging.
- Keeping the product away from moisture and contamination.
- Keeping the product out of reach of children where appropriate.
---
⚠️ 13. Allergies & Individual Dietary Requirements
Customers should carefully check the ingredients and product information before consumption.
If you have a known food allergy, medical condition, dietary restriction or are taking medication, consult an appropriate healthcare professional before introducing any new food product into your diet.
---
🩺 14. Health & Medical Disclaimer
Desi Touch Moringa Leaf Powder is sold as a food product.
Our products are not intended to diagnose, treat, cure or prevent any disease or medical condition.
Information provided on our website should not be considered medical advice.
---
©️ 15. Intellectual Property
All website content, including the Desi Touch name, logo, photographs, graphics, text, designs and other original content, is owned by or used with permission by Desi Touch.
Unauthorised copying, reproduction, modification or commercial use is prohibited.
---
🌐 16. Website Use
Customers agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorised access to the website.
- Upload malicious software or harmful content.
- Misuse website content or services.
- Engage in fraudulent transactions.
---
🔗 17. Third-Party Services
Our website may use third-party services such as payment gateways, logistics providers, analytics services and other service providers.
Their services may be subject to their own terms and policies.
---
🔄 18. Changes to These Terms
Desi Touch may update these Terms & Conditions from time to time.
The updated version will be published on this page with the revised “Last Updated” date.
---
⚖️ 19. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Any dispute shall be subject to the applicable jurisdiction of Indian courts, subject to applicable consumer-protection laws.
